FAQs

One woman's questions are every woman’s questions

Think you’re alone? Think again. Millions of women are asking the same questions you are, and we’re here to give you the answers you need. Call our Consumer Resources team toll-free at 1-800-431-2610.

What is pH, and why does it matter?

The pH scale ranges from 0 to 14 based on how acidic or alkaline something is – anything below 7 is acidic, while a number above 7 is alkaline (or basic). A healthy external vaginal area, or vulva, has an acidic pH. The acidic nature is important to your body’s natural defense and maintaining a good environment for a healthy external vaginal area. That’s why it’s so important to use products formulated to complement the natural pH range of your external vaginal area. 

Do I really need special products for my vulva?

Products formulated for your entire body can throw off the external vaginal pH balance and may cause discomfort or even irritation. All Vagisil® products are designed especially for vulvar use – pH balanced, safe and effective for sensitive intimate skin, and tested by gynaecologists and dermatologists.

Are your products tested on animals?

None of the Vagisil® cosmetic products have been tested on animals.

What are the different types of intimate odour?

We all have our unique scent. It's natural. But there are factors that can create external odours that you may find unpleasant. The vulva has sweat glands just like the armpit, and sweat bacteria leads to odour. Bodily fluids including menstrual blood, urine, and semen also create external odour. Noticeable odour may be a sign of a pH imbalance. Internal vaginal infections such as BV produce a strong fishy odour which should be discussed with your doctor. If an odour is particularly strong or lasts for several days even with regular hygiene, speak with your doctor about it.

Is it OK to use intimate care products that contain fragrance?

Many gynaecologists still do not recommend fragrance-containing products. They may be unaware of our new skin-friendly scents that are formulated with allergen-free scent ingredients and are gentle enough for intimate skin and all over. But we also offer fragrance-free products like our Healthy Protect and Unscented lines. All of our products are gynaecologist-tested, so whether you enjoy a scent experience or prefer unscented products, there's a Vagisil® product that's just right for you. 

Why should I use an intimate wash?

We all use many products specially formulated for a specific area of the body -- toothpaste to clean teeth, shampoo to clean hair. Vagisil® washes are no exception. They are designed especially for vulvar use – pH balanced to vulvar skin, safe and effective for sensitive intimate skin, and tested by gynaecologists and dermatologists. 

What is the difference between Vagisil® washes and typical cleansers?

Vagisil® washes are specially formulated for the vulva and are pH balanced to intimate skin. Soaps have a pH much higher than intimate skin, and even typical washes and cleansing bars are typically formulated at a pH higher than the intimate area.

Isn't the vagina a self-cleaning oven?

While the vagina (internal) is self-cleaning, the vulva (the external vaginal area) is not. Gentle cleansing of the vulva with a pH-balanced wash like Vagisil® is important for removing common materials like vaginal discharge, urine, and feces that can accumulate and cause odour and irritation. These materials are not readily removed with water alone, and vulvar skin benefits from gentle cleansing with a pH-balanced wash.

Can I use Vagisil® washes on my entire body?

Absolutely. They are great to use in the external intimate area and all over since they are formulated at an acidic pH just like skin.

Why do I have vaginal itching?

All sorts of things can cause itch. Everyday things like detergents, pads and liners, pubic area hair removal, friction, sweat, tight clothing, and hormonal changes can cause itching. Intense itching is often a symptom of a yeast infection or other common vulvovaginal infections such as Bacterial Vaginosis (BV) or Trichomoniasis. If you think an infection may be causing itching, speak with your healthcare professional for proper treatment of the underlying infection. Vagisil® cremes and wipes can help stop the itching instantly, so you feel relief as you get treatment for the infection.

What can I do if I'm experiencing external (vulvar) itching?

Vagisil® Anti-Itch Cremes and Wipes are safe and effective treatments to relieve external vulvar itching due to common things like shaving, perspiration, menstruation, yeast infections, etc.

How do I choose an anti-itch product?

Vagisil® offers a variety of products to soothe intimate itch. For the strongest medicine for intense itch, try Extra Strength Anti-Itch Creme. For instant relief of everyday itch, try Regular Strength Anti-Itch Creme. If you have sensitive skin, try fragrance-free Hydrocortisone Anti-Itch Crème with Hydrocortisone. And for instant relief on-the-go, Vagisil® offers Gentle & Calming Anti-Itch Wipes.

 

Is it safe to use Vagisil® Anti-Itch Creme while pregnant?

If you believe you are pregnant or are breast-feeding we recommend that you consult your doctor before using any medicated product.

Are Vagisil® wipes flushable?

No. Please do not flush wipes. Please follow disposal directions on package.

Is Vagisil® Odor-Controlling Powder safe to use?

Yes. Vagisil® Odor-Controlling Powder is made with natural corn starch and is 100% talc free. It's specially formulated for the vulvar area and is gynaecologist-tested. With our Odor Controlling technology, it's also great for underarms, under breasts, skin folds, between thighs – anywhere want to feel fresh and comfortable.

Why would I use a vulvar powder?

Vagisil® Odour-Controlling Powder, made with corn starch, absorbs moisture and odour to keep your intimate area fresh and comfortable. It contains Odour Controlling Technology for up to 24 hour odour protection. Its smooth, silky feel also helps prevent chafing wherever you need it — between the thighs, under breasts and underarms. It's gentle enough for intimate skin and all-over.

What is a Dry Wash spray?

Dry Wash deodorant spray gives you a fresh and clean feeling without a shower. Vagisil® Dry Wash goes on clear and leaves no white residue. Spray directly on your body or on your underwear, pad or liner. Great for an instant freshen-up before a date, after a workout, or during your period when you want a little extra odour protection — anytime you can't grab a shower.

When should I use a Dry Wash spray?

You can use Vagisil® Dry Wash Sprays whenever you need a little boost of freshness. Say you squeezed in a yoga class at lunch, or have a date right after work, or sweat through your commute... They’re great in between showers and on-the-go. 

Can Dry Wash spray be used on underwear or pads?

Yes! Vagisil® Dry Wash sprays can be sprayed on directly on your external vulvar area, as well as on your everyday underwear, pads, liners, period underwear or bladder leaks underwear. Use anytime you want a burst of Scentisitive Scents® or Healthy Protect freshness, or a boost Odor-Controlling protection.

What causes vaginal dryness?

Vaginal dryness affects women of all ages and has many contributing factors, including stress, hormonal fluctuations and certain medications. Vaginal dryness can be the most bothersome during intimacy if sex becomes painful. Vagisil® ProHydrate® Long-Lasting Moisturizing Lubricant was created to relieve vaginal dryness, so you can enjoy a pain-free, healthy sex life.

What makes Vagisil® ProHydrate® Long-Lasting Moisturizing Lubricant unique?

Vagisil® ProHydrate® Long-Lasting Moisturizing Lubricant is the only intimate moisturizer with ProHydrate® complex, a special blend of moisturizers including Hyaluronic Acid — one of the body's natural moisturizing factors — so it feels like your own natural moisture.

Is Vagisil® ProHydrate® Long-Lasting Moisturizing Lubricant compatible with condoms?

Vagisil® ProHydrate® Long-Lasting Moisturizing Lubricant is compatible with natural rubber latex, and polyisoprene condoms. Not compatible with condoms made with polyurethane.

Can I use Vagisil® ProHydrate® Long-Lasting Moisturizing Lubricant if I am experiencing peri/post-menopause?

Yes! Vagisil® ProHydrate® Long-Lasting Moisturizing Lubricant is intended to be used for all women who experience vaginal dryness including women who are experiencing peri-menopause or post-menopause.