FAQs

One woman's questions are every woman’s questions

Think you’re alone? Think again. Millions of women are asking the same questions you are, and we’re here to give you the answers you need. Call our Consumer Resources team toll-free at 1-800-431-2610.

What is pH, and why does it matter?

The pH scale ranges from 0 to 14 based on how acidic or alkaline something is – anything below 7 is acidic, while a number above 7 is alkaline (or basic). A healthy external vaginal area, or vulva, has an acidic pH. The acidic nature is important to your body’s natural defense and maintaining a good environment for a healthy external vaginal area. That’s why it’s so important to use products formulated to complement the natural pH range of your external vaginal area. 

Do I really need special products for my vulva?

Products formulated for your entire body can throw off the external vaginal pH balance and may cause discomfort or even irritation. All Vagisil® products are designed especially for vulvar use – pH balanced, safe and effective for sensitive intimate skin, and tested by gynaecologists and dermatologists.

What are the different types of intimate odour?

We all have our unique scent. It's natural. But there are factors that can create external odours that you may find unpleasant. The vulva has sweat glands just like the armpit, and sweat bacteria leads to odour. Bodily fluids including menstrual blood, urine, and semen also create external odour. Noticeable odour may be a sign of a pH imbalance. Internal vaginal infections such as BV produce a strong fishy odour which should be discussed with your doctor. If an odour is particularly strong or lasts for several days even with regular hygiene, speak with your doctor about it.

Is it OK to use intimate care products that contain fragrance?

Many gynaecologists still do not recommend fragrance-containing products. They may be unaware of our new skin-friendly scents that are formulated with allergen-free scent ingredients and are gentle enough for intimate skin and all over. But we also offer fragrance-free products like our Healthy Protect and Unscented lines. All of our products are gynaecologist-tested, so whether you enjoy a scent experience or prefer unscented products, there's a Vagisil® product that's just right for you. 

Why should I use an intimate wash?

We all use many products specially formulated for a specific area of the body -- toothpaste to clean teeth, shampoo to clean hair. Vagisil® washes are no exception. They are designed especially for vulvar use – pH balanced to vulvar skin, safe and effective for sensitive intimate skin, and tested by gynaecologists and dermatologists. 

What is the difference between Vagisil® washes and typical cleansers?

Vagisil® washes are specially formulated for the vulva and are pH balanced to intimate skin. Soaps have a pH much higher than intimate skin, and even typical washes and cleansing bars are typically formulated at a pH higher than the intimate area.

Isn't the vagina a self-cleaning oven?

While the vagina (internal) is self-cleaning, the vulva (the external vaginal area) is not. Gentle cleansing of the vulva with a pH-balanced wash like Vagisil® is important for removing common materials like vaginal discharge, urine, and feces that can accumulate and cause odour and irritation. These materials are not readily removed with water alone, and vulvar skin benefits from gentle cleansing with a pH-balanced wash.

Is it safe to use Vagisil® Anti-Itch Creme while pregnant?

If you believe you are pregnant or are breast-feeding we recommend that you consult your doctor before using any medicated product.

Are Vagisil® wipes flushable?

No. Please do not flush wipes. Please follow disposal directions on package.

Is Vagisil® Odor-Controlling Powder safe to use?

Yes. Vagisil® Odor-Controlling Powder is made with natural corn starch and is 100% talc free. It's specially formulated for the vulvar area and is gynaecologist-tested. With our Odor Controlling technology, it's also great for underarms, under breasts, skin folds, between thighs – anywhere want to feel fresh and comfortable.

Why would I use a vulvar powder?

Vagisil® Odour-Controlling Powder, made with corn starch, absorbs moisture and odour to keep your intimate area fresh and comfortable. It contains Odour Controlling Technology for up to 24 hour odour protection. Its smooth, silky feel also helps prevent chafing wherever you need it — between the thighs, under breasts and underarms. It's gentle enough for intimate skin and all-over.

What is a Dry Wash spray?

Dry Wash deodorant spray gives you a fresh and clean feeling without a shower. Vagisil® Dry Wash goes on clear and leaves no white residue. Spray directly on your body or on your underwear, pad or liner. Great for an instant freshen-up before a date, after a workout, or during your period when you want a little extra odour protection — anytime you can't grab a shower.

When should I use a Dry Wash spray?

You can use Vagisil® Dry Wash Sprays whenever you need a little boost of freshness. Say you squeezed in a yoga class at lunch, or have a date right after work, or sweat through your commute... They’re great in between showers and on-the-go.