Last Updated [June 2019]
We currently accept the following payment methods:
- American Express
Making a Purchase
If you wish to purchase products or use certain services described on this Website, you will be asked to supply certain information, including, but not limited to, credit and debit card information. You agree that all information that you provide to us will be accurate, complete and current. You agree to pay all charges incurred by you or any other user of your account and/or any credit or debit card or other payment mechanism issued to you, including without limitation any applicable taxes and shipping, handling and processing charges, if any, relating to such purchases and transactions. We will charge your credit or debit card once you submit your order. If payment is not received by us from your credit or debit card issuer or its agents, you agree to pay all amounts due upon demand by us. Credit or debit card orders shipped to a location other than your billing address may require additional verification. Tax is collected in those states where required.
The products and services described on this Website are available only for purchase and use in the United States. It is your responsibility to ascertain and obey all applicable laws and regulations with respect to the purchase, possession and use of any product or service ordered via the Website.
You may only order products if, and you hereby represent and warrant that, you are 18 years old or older.
We reserve the right to refuse to process or complete any transaction, and to cancel any transaction, in our sole discretion.
Order Acceptance Policy
We reserve the right at any time after receipt of your order to accept or decline your order. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed are subject to additional credit verification. We may also require additional verifications or information before shipping any order. This Website does not accept orders from dealers, wholesalers, or other customers who intend to resell items offered on the Website. We reserve the right to limit the quantities of items that can be purchased. If you have any questions concerning your order, you may contact us as identified in the "Contact Us" section of this Website.
Pricing and Availability
All prices and availability of products are subject to change without notice, up until the order is completed and confirmed. We make every effort to provide you the most accurate information on pricing and availability.
In addition, some of the items on our Website may be incorrectly priced or no longer available at the time you place your order.
In the event a product is listed at an incorrect price, we have the right to refuse or cancel any orders placed for the product listed at the incorrect price. If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item’s correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.
If an item you have ordered is not available because it is temporarily out of stock, we will handle the issue as described in our Backorder Policy (see below). If we do not believe that we will be able to fill your order at any time (such as, for example, if the product has been discontinued), we will notify you of the same by email and we will cancel your order for that item.
We try our best to be as accurate as possible. However, we do not warrant that the product descriptions or other content of this Website are accurate, complete, reliable, current, or error-free. The colors you see will depend on your monitor and we cannot guarantee that your monitor’s display of any color will be accurate. All features, content, specifications, sizes and prices of products and services described or depicted on the Website are subject to change at any time without notice. Certain weights, measures and similar descriptions may be approximate and are provided for convenience only. Packaging may vary from that shown.
Orders will only be shipped to addresses within the 48 contiguous states of the United States of America or the District of Columbia. We strive to ship your order as quickly as possible. The amount of time it takes for you to receive a product will depend on how long it takes us to process your order and how long it takes the carrier to deliver the order to you once it is shipped. You may receive shipments in separate boxes.
We reserve the right to use the shipping carrier of our choice.
Shipping and handling costs may vary depending on the size and weight of your order and the type and speed of shipment you select from the options presented to you. Shipping options and costs will be presented during checkout.
Although we make every attempt to have items in stock, occasionally items may be temporarily out of stock. If any item in your order is out of stock and we will be unable to ship it to you within 30 days of the date of your order, we will notify you of the delay, and you will have the opportunity to cancel the order and receive a refund if you wish by following the directions specified in the notice. If the item remains out of stock for a period of 60 days from the date of your order, we will cancel the order for the item and you will receive a refund, unless you request that we keep the order open and fill it later. If you receive a cancellation notification and would like us to keep the order open, please contact us by following the directions specified in the cancellation notification.
Performance Policy, Product Replacement Procedures, Returns and Refunds
If you are not satisfied with the performance of a product you purchase on this site, we will refund the purchase price to you upon your return of the product. Please retain your product and contact us as identified in the "Contact Us" section of this Website for product return and shipping instructions. Please provide us with your order number, name, address, and a description of the reason for the return. We will provide you with specific shipping instructions. In our sole discretion, we may issue a refund without requiring a return of the product.
You will not be refunded any original shipping costs and you will be responsible for paying the shipping costs for returned product(s). Any refund request must be made 30 days from date of purchase, and the product must have been purchased from vagisil.com. The refund will be based upon the price paid at the time of purchase.
Vagisil Subscription Program
Our Vagisil subscription program offers the convenience of automatically receiving products you select on a schedule you set.
The final cost of each subscription order may vary. The final cost of each subscription order will be the cost of the item on the day we send you an email notice confirming your subscription order plus sales tax, if any.
The card you use when you sign up for a subscription will continue to be automatically charged on the schedule you select for product shipments unless and until you cancel your subscription. If that card is no longer available (e.g., if it has expired) we will bill any other card that you have saved in your account.
You can cancel your subscription or change your shipping & billing addresses and/or preferred payment method at any time by logging into your account and clicking on "My Subscriptions"; such cancellation or changes will apply on a going-forward basis. Any charges already made to your card at the time of cancellation are non-refundable.
Your first shipment of each subscription order you place will be processed immediately after you subscribe. The billing and shipping addresses chosen for your initial order will be saved in your account and used on all future orders.
For recurring orders on subscription, we will send you email reminders of any modifications to the item's price or stock. You will have a chance to review and make changes to your subscription at any time, but changes need to be made up to 48 hours before your next shipment date to avoid being billed for your next order. You will also receive a shipping confirmation email once your package has left the warehouse.
If any problems arise with the payment method associated with your subscription, we will notify you via e-mail using the address associated with your account requesting that you resolve the problem. No additional orders will be processed or shipped until the problem has been resolved.
In the unlikely event that a subscription item is not available on the day it is scheduled to be shipped, we will notify you of the delay. We may contact you during this period to determine if there is an appropriate substitute for the item.
If a subscription item is no longer available, we will notify you and automatically cancel your subscription for that item.