FAQs

One woman's questions are every woman’s questions

Think you’re alone? Think again. Millions of women are asking the same questions you are, and we’re here to give you the answers you need.

What is pH, and why does it matter?

The pH scale ranges from 0 to 14 based on how acidic or alkaline something is – anything below 7 is acidic, while a number above 7 is alkaline (or basic). A healthy external vaginal area, or vulva, has an acidic pH. The acidic nature is important to your body’s natural defense and maintaining a good environment for a healthy external vaginal area. That’s why it’s so important to use products formulated to complement the natural pH range of your external vaginal area. 

Do I really need special products for my vulva?

Products formulated for your entire body can throw off the external vaginal pH balance and may cause discomfort or even irritation. All Vagisil products are designed especially for vulvar use – pH balanced, safe and effective for sensitive intimate skin, and tested by gynaecologists and dermatologists.

What are the different types of intimate odour?

We all have our unique scent. It's natural. But there are factors that can create external odours that you may find unpleasant. The vulva has sweat glands just like the armpit, and sweat bacteria leads to odour. Bodily fluids including menstrual blood, urine, and semen also create external odour. Noticable odour may be a sign of a pH imbalance. Internal vaginal infections such as BV produce a noticable fishy odour which should be discussed with your doctor. If an odour is particularly strong or lasts for several days even with regular hygeine, speak with your doctor about it.

Why should I use an intimate wash?

We all use many products specifically formulated for a specific area of the body -- toothpaste to clean teeth, shampoo to clean hair. Vagisil washes are no exception. They are designed especially for vulvar use – pH balanced to vulvar skin, safe and effective for sensitive intimate skin, and tested by gynaecologists and dermatologists. 

What is the difference between Vagisil® washes and typical cleansers?

Vagisil® washes are specially formulated for the vulva and are pH balanced to intimate skin. Soaps have a pH much higher than intimate skin, and even typical washes and cleansing bars are typically formulated at a pH higher than the intimate area.

Isn't the vagina a self-cleaning oven?

While the vagina (internal) is self-cleaning, the vulva (the external vaginal area) is not. Gentle cleansing of the vulva with a pH-balanced wash like Vagisil is important for removing common materials like vaginal discharge, urine, and feces that can accumulate daily and cause odour and irritation. These materials are not readily removed with water alone, and vulvar skin benefits from gentle cleansing with a pH-balanced wash

Is it safe to use Vagisil® Anti-Itch Creme while pregnant?

If you are pregnant or breast-feeding we recommend that you not start using Vagisil® cream without first consulting with your doctor.

Are Vagisil® wipes flushable?

No. Please do not flush wipes. Please follow disposal directions on package.